CEO Today Europe Awards

www.ceotodaymagazine.com CEO Today Europe Awards 2018 GERMANY 40 RAINER KOPPITZ CEO of B2X ABOUT RAINER KOPPITZ For the last decade, B2X has been pioneering the global customer care industry. B2X transformed the long and complicated process for fixing broken electronic devices into one that takes a matter of hours while providing a seamless customer experience. With more than 1,500 employees and operations in 140 countries today, Rainer Koppitz has paved the way for evolving B2X from a small startup organization to the global leader in after-sales- services. When Rainer joined B2X in 2016 as Chief Executive Officer, B2X found itself at a turning point. The global smartphone industry, which had been the company’s sole focus market by then, transitioned into a phase of stagnation. At the same time, new market opportunities in the area of consumer IoT devices with wearables, connected household appliances and smart consumer electronics began to emerge. Being in charge of the company’s overall strategy, Rainer took on the challenge to evolve the company’s business model into one that would cater for all sorts of connected electronic devices, not just smartphones. Gartner estimates that there will be 14 billion connected consumer IoT devices in use by 2020 – on top of 6 billion smartphones being used around the world. Rainer’s vision for B2X is to become the number one global after-sales service provider for consumer IoT devices. And indeed, times have never been better for emerging mobile and electronics companies to differentiate their brand with excellent customer service. Whether companies are offering smartphones, tablets, wearables, home appliances or even drones – customers around the world expect superior service and support at every step of the lifecycle. Under Rainer’s leadership, B2X launched a Care-as-a-Service (CaaS) model – a complete 360° outsourcing solution that allows established and challenger brands likewise to focus on their core business while B2X takes care of delivering an excellent after- sales experience. The unique knowledge of B2X’s customer care experts and the superior cloud platform SMARTCARE Technology form the backbone of the global after-sales operations. Under Rainer’s leadership, B2X launched new projects with established brands such as Apple, Lenovo, Microsoft and Samsung as well as with fast-growing Chinese manufacturers such as OnePlus and Xiaomi and the digital giants Amazon and Google. B2X most recently announced the successful completion of a new growth funding round of 10.5 Million Euros. With average annual growth in the double-digit percentage range and revenues exceeding 100 million euros, Rainer plans to speed up the successful international business expansion with another significant investment round ahead of a potential IPO in Europe within the next 12 to 18 months. In recognition of the B2X growth story and Rainer’s leadership success, the Financial Times lists B2X on its FT1000 list of Europe’s fastest growing companies. B2X has also been nominated for Tech Tour Growth 50, a community of Europe’s future unicorns, and as a Fast Growth Icons company in 2018, an exclusive selection of late-stage startup companies with annual growth rates of 50 percent and more. Most recently, B2X received the prestigious Customer Service Outsourcing Provider of the Year recognition at the 2018 Stevie Awards. Rainer has more than two decades of experience in business technology with leadership positions at Siemens, Dell, British Telecom and NFON. As an international business leader in Software as a Service (SaaS), Business Process Outsourcing (BPO) and Customer Care, he has a proven track record in leading both startup companies and large international organizations in the technology and telecommunications industries. Rainer launched his business career at Siemens and held management positions in thriving technology companies, including CEO at NFON, a venture capital backed leading provider of high-end telephone systems from the cloud, and Vice President and General Manager of Dell’s service division in Europe, Middle East and Africa. Rainer joined B2X from British Telecom where he served as CEO for Germany and Austria. FIRM PROFILE As the premier after-sales service provider for smartphones and consumer electronics, B2X is at the forefront of customer care. B2X helps to streamline after-sales operations for manufacturers providing full visibility and control over the customer care experience. B2X’s unique positioning is based on a global service network in 140 countries managing millions of transactions every year, an end-to-end after-sales service offering that helps deliver service excellence through all customer touch points, and a technology- driven, digitally connected customer care ecosystem with real- time visibility of every service incident. With more than 1,500 employees and over 500 trusted partners around the world, B2X delivers customer care on behalf of Apple, Google, Lenovo, Microsoft, Samsung, Xiaomi and many other smartphone and consumer electronics companies, making B2X the global premier after-sales service provider. www.b2x.com