We are Europe’s leading out of home delivery partner, making deliveries secure and convenient for millions of customers every day. In 2021, there was strong growth in our parcel market with a 38% uplift in the number of parcels we handled, bringing the total to 424.3 million. Of those, 354.8 million were APM deliveries – up 44% and 69.5 million were todoor deliveries, an increase of 15%. We continue to benefit from the flywheel effect that is central to our strategy. We have added greater convenience by providing more APMs – up 53% on last year – including a 41% increase in rural areas. We also added extra capacity with the provision of 63% more compartments. Increased network-density and enhanced productivity helped achieve economies of scale – underpinned by comparatively low labour costs. We now have almost eight million InPost mobile app users and have increased the speed of deliveries. We added some 8,000 new retailers taking our total to 30,000 merchants, giving us a market share of more than 46%6 of the b2c market share in Poland. We will continue to strengthen our competitive advantage to support longterm sustainable growth and maintain our industry-leading position. In 2021 we began a partnership with Makro, a leading food retailer, to support the launch of our new InPost Fresh app, which expands on our parcel delivery service to include fresh groceries. We also signed deals with Polish convenience store Żabka, to provide pickup locations in-store, and Shopee, a popular online shopping platform from Singapore, now making inroads into Europe. Meanwhile, we continue to facilitate crossborder e-commerce on an international scale. For example, we have tightened our cooperation with global customers, including Shopee, OLX and Amazon. Our reputation in Poland as the consumers’ preferred parcel delivery service is fuelling a growth in new contracts, alongside an increased focus on direct sales. We are proud to contribute to the communities in which we live and work. As well as helping with socioeconomic development, we make an indirect contribution to the prosperity of our communities through various initiatives such as our InPost Green City programme and employee volunteering. InPost offers fulfilling careers and a range of competitive benefits for employees. We also invest in providing training opportunities for their personal and professional development and are dedicated to promoting employee wellbeing. At the same time, we provide tools and systems to make work and decisionmaking easier and more efficient. A strong and increasing NPS of 75 in Poland for parcel machines highlights the value we bring to our customers. The service we provide is shaped by a deep understanding of customer needs and our commitment to an exceptional experience in the delivery market. The convenience of our APMs combined with a service that is inexpensive, easy to use, and fast ensures we stand out in the market. Rafał CEO of InPost S.A. Brzoska CEO Today Europe Award s 2022 - POLAND - - 72 -
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